Troubleshooting 360 Playback

360 video requires more computer processing power than regular video, so you may need to switch to one of the lower quality options for smooth playback on your system. We recommend setting the player to “auto” in the quality menu and viewing from a supported environment. 

If your videos are not playing in 360 within Safari, please make sure you are using version 11.0.2 or higher. Older versions of Safari do not support 360 playback. 

If videos are not playing in 360 within Chrome, it’s likely that WebGL and hardware acceleration are disabled. These browser settings are usually on by default, but if they are disabled for any reason, videos will play as flat instead of in 360.       

Here’s how to adjust these settings in Chrome:       

Enabling Hardware Acceleration

1. In the address bar, go to chrome://settings
2. At the bottom of the menu, select Advanced
3. In the System section, ensure the “Use hardware acceleration when available” checkbox is checked (you'll need to relaunch Chrome for any changes to take effect)  

 Enabling WebGL

1. In the address bar, Go to chrome://flags
2. Ensure that “WebGL 2.0” is enabled (you'll need to relaunch Chrome for any changes to take effect)
3. If the WebGL setting is missing, try installing a fresh version of Chrome or go to https://get.webgl.org/ for installation instructions.